This Terms and Conditions document is a binding agreement between you (the member) and ma44. By creating an account or using any of our services, you are deemed to have read, understood, and agreed to all terms contained in this document. If you do not agree with any part, please discontinue use of the platform.
1. Member Eligibility
Ma44 services are limited to individuals who meet the following eligibility requirements. By using this platform, you confirm that you meet all stated conditions.
- You must be at least 18 years old at the time of registration. ma44 operates a zero-tolerance policy toward underage users and reserves the right to request age verification documents at any time.
- You must register as an individual and not on behalf of any third party.
- You are not located in any region or jurisdiction where access to online gambling platforms is prohibited by local law.
- You are not currently subject to any active self-exclusion programme at ma44 or any other related platform.
- You register and use the platform for personal entertainment purposes only, not for commercial or professional purposes on behalf of others.
ma44 reserves the right to suspend or terminate the account of any member found to be in breach of these eligibility conditions, including freezing the account balance pending the completion of an investigation.
2. Account Registration
Every ma44 member is only permitted to hold one (1) active account only. Holding multiple accounts is strictly prohibited and any excess accounts will be terminated without prior notice.
Registration Information Requirements
During registration, you are required to provide accurate, current, and complete information, including:
- Full name as shown on a valid government-issued ID
- An active and accessible email address
- Mobile phone number registered in your name
- Exact date of birth
- A strong password for account security
Identity Verification (KYC)
Ma44 conducts a Know Your Customer (KYC) process as part of our commitment to security and compliance. You may be asked to submit identity verification documents before your first withdrawal is processed or when unusual account activity is detected. Accepted documents include a valid MyKad, passport, or Malaysian driving licence.
All personal information you provide is protected with 256-bit SSL encryption and stored securely in accordance with the ma44 Privacy Policy. Your information will not be shared with any third party without your consent.
3. Deposit & Withdrawal
Ma44 supports a variety of fast and secure local payment methods. All transactions are processed through an integrated payment system that complies with industry security standards.
Deposit
- The minimum deposit is RM 10 for all supported payment methods.
- Deposited funds will be credited to your account within seconds to a maximum of 5 minutes after a successful transaction.
- Ma44 does not impose any additional charges for deposits — however, your bank or payment processor may apply their own fees.
- You may only deposit funds using a payment method registered in your own name.
Withdrawal
- Minimum withdrawal is RM 30 per request.
- The majority of withdrawal requests are processed within under 5 minutes during normal operating hours.
- Withdrawals can only be made to a bank account registered under the same name as your ma44 account — transfers to third parties are not permitted.
- Your first withdrawal may require KYC verification before processing to ensure the security of your account.
- Ma44 reserves the right to place a withdrawal request on hold while an investigation is conducted if suspicious activity is detected on the account.
Withdrawal processing times may take slightly longer on weekends or during peak hours. Our team works around the clock to ensure your request is processed as quickly as possible.
4. Bonus & Promotions
Ma44 offers a variety of attractive bonuses and promotions for both new and existing members. All bonuses are subject to the rollover requirements and wagering conditions specified for each promotion.
General Bonus Terms
- Each bonus has its own rollover requirement that must be fulfilled before a withdrawal of bonus funds can be made.
- Bonuses cannot be transferred between accounts or cashed out directly without fulfilling the stipulated requirements.
- Ma44 reserves the right to void any bonus obtained through illegitimate or fraudulent means.
- Using multiple accounts to claim bonuses is prohibited and will result in the termination of all associated accounts.
- Each promotion has a clearly defined validity period — unused bonuses will expire automatically after that period.
New Member Welcome Bonus
New members who successfully register and make their first deposit are eligible for an exclusive welcome bonus from ma44. Full details and rollover requirements are stated on the relevant promotions page while the offer is active.
All bonus terms are clearly stated before you accept any promotion. ma44 does not hide fine print — we believe transparency is the foundation of trust.
5. Game Rules
All games available on the ma44 platform use an independently certified Random Number Generator (RNG). The outcome of every game is entirely random and cannot be influenced by any party.
- Game-specific rules are stated within the game interface itself. Please read the rules before you begin.
- Any technical disruption during gameplay will be resolved based on verified ma44 system records. Outcomes already recorded in the system are final.
- In the event of a discrepancy between the mobile and web versions of a game, the ma44 server system records will serve as the official reference.
- Ma44 is not liable for any losses incurred as a result of internet disruptions or device issues on the member's end.
- Any attempt to exploit technical vulnerabilities, use automated software (bots), or engage in dishonest methods will result in immediate account termination and full forfeiture of funds.
6. Account Security
You are fully responsible for keeping your ma44 account login credentials secure. ma44 shall not be liable for any losses resulting from unauthorised access caused by your own security negligence.
- Do not share your password or login details with anyone, including family members.
- Use a strong password — at least 8 characters combining uppercase letters, lowercase letters, numbers, and symbols.
- Enable two-factor authentication (2FA) via your account settings for an additional layer of protection.
- Always log out of your account after each session, especially when using a shared device.
- If you suspect your account has been compromised, contact the ma44 support team immediately via live chat.
ma44 will never ask for your password or sensitive account information via email, SMS, or live chat. Be vigilant against any phishing attempts claiming to be from ma44.
7. Prohibitions & Restrictions
To maintain a fair and secure gaming environment for all members, the following activities are strictly prohibited on the ma44 platform:
- Fraud and Money Laundering: Any attempt to use the ma44 platform for money laundering, financial fraud, or any other illegal activity is strictly prohibited and will be reported to the relevant authorities.
- Use of Bots or Automated Software: The use of any software, bots, scripts, or automated tools to play or interact with the platform is strictly prohibited.
- Exploiting Technical Errors: If you discover any errors or anomalies in the system, you are required to report them to ma44 immediately. Exploiting such errors is strictly prohibited.
- Multiple Accounts: Each individual is only permitted one account. Registering multiple accounts to manipulate bonuses or the system is prohibited.
- Account Sale or Transfer: Your ma44 account is for personal use only and may not be sold, transferred, or lent to any other party.
8. Account Closure
Whether initiated by you or by ma44, account closure is subject to the following procedures:
Closure by Member
You may request account closure at any time by contacting the ma44 customer support team via live chat. Before closure is processed, all eligible account balances will be returned to you once verification is complete.
Closure by ma44
Ma44 reserves the right to suspend or terminate an account without prior notice if:
- There is confirmation or suspicion that the registration information is false or misleading
- Account involved in fraudulent activity, money laundering, or terms violations
- Member found using multiple accounts or abusing the bonus system
- There is a directive from the relevant authority or regulatory body
In cases of closure due to terms violations, ma44 reserves the right to forfeit any balance or winnings obtained through illegitimate means.
9. Liability Limits
Ma44 provides its platform on a best-effort basis to ensure optimal availability and performance. However, there are certain limits to our liability:
- Ma44 is not liable for any service disruptions caused by factors beyond our control, including internet infrastructure outages, natural disasters, or actions taken by authorities.
- We shall not be liable for any indirect, consequential, or punitive losses suffered as a result of using or being unable to use the platform.
- Ma44's total liability to any member under any circumstance is limited to the net deposit amount made by that member in the 30 days preceding the claim.
- Ma44 makes no guarantee that the platform will be entirely free from technical errors or interruptions.
10. Amendment of Terms
Ma44 reserves the right to update or amend these Terms and Conditions at any time. Members will be notified of any material changes via email or an in-platform notice at least 7 days before taking effect, except in cases that require immediate action for security or legal reasons.
Continued use of the ma44 platform after the effective date of any amendment constitutes acceptance of the updated terms. If you disagree with any amendment, you may choose to close your account before the effective date.
We encourage members to review this Terms and Conditions page regularly. The date of the last update is always displayed at the top of this document for your reference.
11. Responsible Gaming
Ma44 is committed to responsible gaming and the safety of our members. Gaming should be a source of entertainment — not stress or financial burden. We provide a range of self-control tools to help you play within comfortable limits:
- Deposit Limit: Set daily, weekly, or monthly deposit limits through your account settings.
- Play Time Limit: Limit your daily gaming session duration to maintain healthy time management.
- Temporary Break: Temporarily suspend your account if you feel you need a break from gaming.
- Self-Exclusion: Choose to fully exclude yourself from the platform for an extended period.
If you or someone you know is experiencing gambling-related issues, please seek professional help. Further information and support resources are available on the Responsible Gaming ours.
12. Contact Us
If you have any questions, concerns, or feedback regarding these Terms and Conditions, the ma44 team is ready to assist you through the following channels:
- Live Chat: Available 24/7 directly within the ma44 web platform or mobile app — the fastest way to get an immediate response.
- Email: [email protected] — for enquiries that do not require an immediate response. We aim to respond within 24 business hours.
Our support team is fluent in Bahasa Melayu, English, and Mandarin. You may contact us in your preferred language and we will reply in the same language.